Financial institutions

How to File a Complaint Against a Bank, Financial Institutions and Your Rights as a Bank Customer in Nigeria

Where is this photo from? @cenbank/CBN Twitter

The Central Bank of Nigeria does not issue guidelines on how Nigerians can file complaints against financial institutions that the supreme bank regulates.

For the inside statement dem drop for dia Twitter handle, CBN says kontri pipo did file any complaints against commercial banks, microfinance banks, major mortgage institutions and discount houses for which they are responsible.

Di Apex Bank says that for 2011, the dem issue circular gives all banks to extend the existing ATM help desk to handle all types of consumer complaints.

See some of the di directives.

How to File a Complaint Against Financial Institutions

Contact your institution first

If you receive a complaint against your bank, you MUST first do na to report the complaint for the bank or branch from which the problem originates. Give them at least two weeks to resolve the issues.

Contact di CBN’s Consumer Protection Department

If after three days the bank does not acknowledge receipt of your complaints or fails to solve the problems within the time limits set by the Consumer Protection Regulations, you have the right to report the problem to the director of the department CBN Consumer Protection.

Contact of the Contact Protection Department

You can contact di CPD via email: [email protected] or write a letter of complaint to the Director of Consumer Protection Department at CBN Headquarters of any CBN Branch for di kontri.

Di apex bank also affirms that the customers of the bank obtain certain rights and duties which are guaranteed by law, regulations and conventions.

Wetin be your rights as a bank customer

You have the right to be informed: As a bank customer, you have the right to disclosure of information from your bank about the products and services the bank offers. The information they provide must be complete, relevant and truthful.

Di right to choose: You have the right to choose from a range of products and services available from your bank at competitive prices. That is to say, as a customer, you can, at any time, decide which product or service you want to accept/purchase and which ones you want to reject. It would be wrong for a bank to restrict your choices or force you to accept/purchase products or services you don’t want. If you are not satisfied with the provision of your banking services for any product or service, you have the right to terminate this contract or even this banking relationship provided that you do not settle all outstanding commitments.

Di right to security: You have the right to be reasonably protected against accidents while on your bank’s premises. You also have the right to be protected against the negative effects of pollution of any kind, whether from your banking operations or from sources of ODA. Your bank is responsible for ensuring that your safety and well-being are adequately safeguarded while on your bank’s premises.

Di Right to privacy and confidentiality: As a bank customer, your bank does not have the right to disclose your account information to any third party. Your bank should always protect your information from unauthorized access by a third party.

Di Right of appeal: A bank should provide its customers with a recourse mechanism to express their dissatisfaction or grievance. This mechanism must be free, accessible, transparent, fast and practical. You get a better complaints system, through which you can file complaints against your bank.

Di right to equality: It is wrong for a bank to do eye service or treat a customer better than a customer, regardless of financial status/deposit balance, physical ability, age, gender, ethnicity or of his beliefs.

Entitlement to a free monthly account statement: The provision of the Revised Guide to Bank Fees indicates that banks are required to provide a free account statement to customers on a monthly basis. This means that you have the right to obtain your monthly account statement from your bank free of charge.

Where is this photo from? @cenbank/CBN Twitter

Could it be CBN?

Mandate of the Central Bank of Nigeria (CBN) and general control and administration of monetary and financial policies of the Federal Government.

The CBN Act of 2007 of the Federal Republic of Nigeria, as amended, empowers the bank.

The objectives of the CBN are to provide monetary and price stability, issue legal tender currency in Nigeria, maintain external reserves to safeguard the international value of legal tender currency and promote a sound financial system in Nigeria.