Financial institutions

Glia and Clinc partner to transform the customer experience of financial institutions | State

NEW YORK, December 9, 2021 /PRNewswire/ — Glia, a leading provider of Digital customer service, today announced its partnership with Clinc, a leader in conversational artificial intelligence technology for banking. Integrating Clinc’s technology into Glia’s digital customer service platform will enable financial institutions to modernize customer interactions for the digital world.

Clinc integrates the virtual banking assistant into Glia’s digital customer service platform.

Clinc’s conversational AI platform uses natural language processing that understands how people actually speak; AI learns speech patterns to recognize slang and understand contextual tools. Through integration with Glia, Clinc’s Virtual Banking Assistant can respond to inquiries, and when more complex inquiries arise, it can seamlessly transfer interactions to customer service representatives via Clinc’s live chat. Glia if necessary. This eliminates the need for customers to re-authenticate, provide context, or leave the digital channel, improving efficiency and customer satisfaction.

“Glia has a strong reputation and impressive traction in the financial services space; they understand the future is digital,” said John Lichtenberg, CMO at Clinc. “As branches across the country continue to close, digital channels have become the main point of contact between financial institutions and their customers. Banks and credit unions must not only deliver an exceptional digital banking experience, but must We will also improve support and engagement models within these channels, backed by smart and powerful AI. With Glia, we are helping more institutions modernize the customer experience to meet new demands.”

Clinc’s virtual banking assistants have the ability to communicate with customers in a human way. the technology has 82% CSAT and 90% containment rate. Through this partnership, customers will benefit from convenient and efficient support and will be able to communicate with their financial institution through the methods they prefer, including email, video bank and voice, and guide them using Connavigation.

“Clinc’s virtual banking assistants are able to communicate with customers in a natural and intuitive way, making engagements more successful and productive,” said Steven Kaish, SVP, Product Marketing and Alliances at Glia. “Integrating Clinc’s technology into our digital customer service platform will allow us to better support financial institutions by enabling them to leverage a strategic blend of automation and human touch. banks and credit unions to improve customer engagement, reduce costs and scale more seamlessly.”

About Glia

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Glia is reinventing the way companies support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-powered assistance. Glia has partnered with over 200 banks, credit unions, insurance companies and other financial institutions around the world to improve top and bottom lines through digital customer service. The company has won numerous awards for its innovation – most recently recognized by Gartner as Cool Vendor for 2020and raised above $100 million in the financing of the best investors. To visit to learn more.

Contact: Maggie Sage[email protected]

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