Financial institutions

Alpha Fintech Launches Fi911’s SaaS Intelligent Dispute Processing for Financial Institutions in Asia Pacific

Alpha Fintech Launches Fi911’s SaaS Intelligent Dispute Processing for Financial Institutions in Asia Pacific

By Edlyn Cardoza

Fi911, the leading litigation specialists and sister brand of Chargebacks911and Alpha Fintech, a FinTech pioneer aiming to scale and simplify payments, recently announced its partnership. APAC regional acquirers and PSPs will be able to take advantage of Fi911’s unparalleled SaaS dispute management platform, offering intelligent turnkey automation and end-to-end processing.

Globally branded cards issued in the Asia-Pacific region are expected to generate more than 288 billion purchase transactions in 2025, up from 196 billion in 2020. However, with this rapid growth comes new fraud threats. The new partnership will allow Alpha Fintech to expand a fully managed software service, providing the scale and reach needed. The solution promises accelerated and “record-breaking” integrations, leveraging next-gen technology through a hub-and-spoke framework.

Using Fi911’s Dispute Management Suite, financial institutions will benefit from end-to-end case handling through its acquiring solution, DisputeLab, but they will also have turnkey access to white-label merchant APIs. , merchant portals, SSO activation and value-added services. . The platform provides comprehensive levels of transaction reporting, comprehensive dispute management tools and a robust rules engine and is pre-enabled for several value-added service options.

Additionally, acquirers can take advantage of on-demand services, where plug-and-play integrations enable near-immediate back-office support for chargeback review and processing by industry experts. Its interface, flexible configuration and integrated merchant notification module guarantee an improved customer experience and hands-free management. The Fi911 and Chargebacks911 platform is powered by machine learning algorithms to ensure increased efficiency and minimize human error. Fi911’s managed service offers similar value to its automated solution with superior results – meaning no expired cases and a hassle-free performance guarantee.

Commenting on the partnership, Monica Eaton-Cardone, Founder of Fi911, said, “We are excited to forge a strong relationship with Alpha Fintech, beginning with this launch in the APAC region, and look forward to continued expansion in the near future. Given the growth trajectory of transactions, providing access to smart, scalable solutions for disputes and chargebacks couldn’t be more timely. »

Oliver Rajic, CEO of Alpha Fintech, adds: “There was no doubt that Fi911 was the first partner for us as we strengthened our position in the APAC region. Being able to plug and play has been invaluable as it means we’ve been quick to market and can more easily get a solution for our merchants and start delivering results for them. Additionally, we are able to digitize our platform, making it more efficient and increasing savings across the board. »

Born from the identification of the need for a better data exchange that integrates the requirements of merchants and institutions, the Fi911 platform offers financial institutions the ability to manage and engage their entire ecosystem – whether it is whether back-end processing platforms, agents or partners, merchants, or information provided by third parties.

Fi911 supports traditional card payments, alternative payment methods, loyalty programs and real-time collaboration tools extending plug-and-play connections to hundreds of data sources through a single integration. By providing financial institutions with smarter tools, more data connections and more flexibility, Fi911 encourages decision-making based on stronger data and more proactive action for all chargeback-related activities.

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